Contact Us

For general support inquiries, we aim to respond within 24 hours. Business and partnership inquiries typically receive a response within 2-3 business days. Tournament support issues are prioritized during active events and usually addressed within hours.

For immediate tournament support, please email tournaments@hellsacse.com with "[URGENT]" in the subject line. Include your tournament ID, username, and a detailed description of the issue. For critical issues during live events, you can also reach out through our Discord support channel for faster assistance.

To report a player, please use the "Report Player" function within the tournament interface. Alternatively, email support@hellsacse.com with the subject "Player Report" and include the tournament ID, the username of the player being reported, and any evidence you have (screenshots, replay files, etc.). Our moderation team will investigate all reports thoroughly.

We offer several partnership options for organizations, from white-label tournament solutions to co-branded events. Please contact partnerships@hellsacse.com with details about your organization and partnership goals. Our partnerships team will get back to you with appropriate options based on your needs.

Absolutely! We're always looking to expand our supported game list. Please email support@hellsacse.com with the subject "Game Request: [Game Name]" and explain why you think this game would be a good addition to our platform. We evaluate all game requests based on community interest and technical feasibility.

Currently, our primary support is in English, but we can also assist in Spanish, French, German, and Mandarin. Simply note your preferred language at the beginning of your communication, and we'll do our best to accommodate your language preference.